FAQs

To open a GKFX trading account simply click the link beneath
http://register.gkfx.com/Nationality.aspx and complete the application process.

No credit check is carried out on application, although we do validate your personal details against a number of independent ID verifiers.

UK residents that pass the AML checks will not have to supply any further documentation.

All Non UK residents will need to supply the following documentation within 21 days of the application being submitted failure to do so may cause your application to lapse.

Certified copy* (must include full name, Date of Birth and address if applicable) of a Signed Passport, this must be a black and white copy for UK residents.

And a copy or original of one/two of the following:

• Current year Council Tax bill or
• Recent Utility bill no older than 3 months (not mobile telephone bill) or
• Recent Mortgage statement no older than 3 months.

And a copy or original of:

• Recent Bank/Building Society Statement no older than 3 months.

*Certified means the original document has to be signed and dated by either

a) a regulated or professional person covered by money laundering regulations or

b) an official of a government department or

c) by a lawyer.

Please also attach details of the person who certified the documentation.

You can register a new debit or credit card by using the account management screen.

The quickest and easiest way to deposit funds on your GKFX account is to use a credit or debit card. Payments that are successfully authorised will be credited to your account immediately.

We accept the following payment cards:

• UK debit cards: Maestro, Visa-Delta, Solo, Electron
• Credit cards: Visa and MasterCard

Debit card

You can credit money instantly using your debit card to your account by using the Deposit section of the client portal. If you need to register a new debit card, this can also be done within the same section. There is no charge for debit card payments.

Credit card

You can credit money instantly using your Visa or MasterCard to your account by using the Deposit section of the client portal. (For legal purposes we cannot accept card payments from cardholders that are US residents) If you need to register a new debit card, this can also be done within the same section. All credit cards deposits carry a charge which can be as high 2.75% of the amount deposited.

Bank transfer

You can credit funds to your GKFX account via a same-day bank transfer to our Barclays Bank account.

Payments up to a daily limit of 10,000 can be transferred using a same-day cash transfer service such as FastPay, most of the retail banks will offer this service. If you are making payments greater than 10,000 you can use the CHAPS service also available from your bank, this also is a same-day payment service.

BACS paymentscan be used but they can take up to 4 days to credit our bank account and as such we will not credit your trading account until funds have cleared at our bank. To make any direct payment to GKFX please use the following information below. If you have any problem please contact the help desk.

You will be able to withdraw funds from the payments screen within the client portal. We will only pay funds out to the card that was used to credit the account in the first place. If a credit was made by bank transfer then the funds will be sent to the corresponding bank account.

No, under no circumstances will GKFX make or take any third party payments.

The profits and losses from the closure of any trade will be credited or debited to your account immediately. Only cleared funds will be available for withdrawal.

Yes, statements will be sent via e-mail. GKFX recommends that you have statements sent by e-mail for speed, reliability and security.

Yes, trade confirms will be e-mailed once a trade is opened or closed. Historic trading activity can also be viewed online in the account management screen.

If you spot any discrepancies on your statements or on your open positions, you will need to notify GKFX immediately so the discrepancy can be resolved quickly. GKFX maintain a comprehensive audit trail of all internet trades, telephone calls and orders placed to help resolve any issues that may arise.

To change your personal details we will require signed written, faxed or scanned notification of the changes.
Please use the details beneath:
Postal: GKFX
Eski Buyukdere Cad.
No:14 Park Plaza Kat:18 Maslak
Istanbul
Fax: 90 (0)212 345 10 60

Email: support_int@gkfx.com

GKFX will be open from 10pm Sunday evening to Friday at 10pm. To view specific trading times for products please view the Market Information Sheets (MIS) or the information tab on the trading platform.

Certain markets will be quoted outside their normal trading hours, this is known 'Grey Market' pricing.

To view the market information sheets click the following link www.gkfx.com/mis or view them on the MIS (PDF)

Yes, we have a comprehensive charting package available on MT4.

Yes, you will be able to trade in a number of base currencies including GBP, USD and EUR.

No, GKFX are a purely an execution only service and cannot offer an advisory services at all.

No, GKFX does not charge commission for any of their products.

GKFX is an internet trading company and as such all trading must be conducted over the trading platform. Telephone trading will only be available in emergencies.

Tax laws vary from country to country. Please seek independent financial advice if you are in any doubt.

If you have any complaints or queries please contact us either by phone, e-mail or letter.

Telephone: 90 (0)212 345 10 51-59

E-mail: helpdesk_int@gkfx.com

Postal: GKFX

Büyükdere cad.

No:14 Park Plaza Kat:18 Maslak

İstanbul

The margin requirements for all markets are listed in our market information sheets and also on the information button next to the relevant product you wish to trade.

The minimum and maximum trade sizes are listed in our market information sheets and also on the information button next to the relevant product you wish to trade.

An order is an instruction to open or close a position at a specific price chosen by you.

They are useful if you are unable to follow the live prices of that market, as you can choose at what price you wish to enter the market (by placing an opening order) or exit the market (by placing a closing order). Closing orders can be used for limiting your risk or taking profits.

An order can be valid over a specific time period and will either be triggered or will expire, whichever one comes first.

A stop order is an instruction that is executed only when the price of a market reaches a specified level that is less favorable than the current market level.

A stop loss order is an instruction that is executed only when the price of a market reaches a specified level that is less favorable than the current market level, this is typical used to close an open position. By having a stop loss attached to a position you may decrease the margin requirement of the open position.

A limit order is an instruction that is executed at a specified level when the price of a market reaches a level that is more favorable than the current market price. This type of order can be used to open or close a position.

You can place an order on the trading platform you will need to specify an order type, trade size, price and duration for the order.

In volatile market conditions it may be possible for an order to be triggered at a level that is less favorable than the order price you specified. This is known as Gapping In this situation GKFX will endeavor to execute the order at the first or most reasonable price available to us.

If you have any order that are attached to a position that has been closed then these will automatically be cancelled. But this is not a guarantee and it would be best market practice for you to check that this is the case.

Unlike most stock exchanges the London Stock Exchange quotes all stocks prices in pence rather than pounds and pence, hence when you view the price of VOD you view it as 144p and not £1.44. This means that when the term currency is selected for any UK CFD the profit and loss will be multiplied by 100. So it is advisable that you select the deposit currency for viewing any profit and loss in UK CFDs.

If you have any difficulties in using the platform or any other trading queries please email helpdesk_int@gkfx.com or alternatively speak to our client services department on 90 (0)212 345 10 60

Very, GKFX use an industry standard encryption policy.

The trading platform should be able to function behind most firewalls, please email helpdesk_int@gkfx.com or call 90 (0)212 345 10 60 should you require further help.